At jl37, your personal information is treated with the same care we apply to your account balance — securely, transparently, and strictly in accordance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines.
You have the right to request a copy of the personal data jl37 holds about you at any time, including details of how it is being used and with whom it has been shared.
If any personal data jl37 holds about you is inaccurate, incomplete, or outdated, you have the right to request correction at any time through your account settings or by contacting support.
Subject to jl37's legal obligations (including AML record-keeping requirements), you may request deletion of your personal data following account closure.
You have the right to object to the processing of your personal data for direct marketing purposes. Your objection will be honored without affecting your access to jl37's core services.
You may request that jl37 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
If you believe jl37 has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy ("Policy") describes how jl37 ("jl37", "we", "us", "our") — the operator of the online gaming platform accessible at jl37.club — collects, uses, stores, discloses, and protects the personal information of all individuals ("Player", "User", "you") who access or use the jl37 platform, including its website, mobile-optimised interface, customer support channels, and all associated services.
jl37 is committed to the responsible and lawful handling of personal data. This Policy has been prepared in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC").
By registering a jl37 account, using the Platform, or otherwise providing your personal information to jl37, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you should not use the jl37 Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, jl37 is the Personal Information Controller (PIC) in respect of all personal data it collects and processes in connection with the Platform.
jl37's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
Where jl37 engages third-party service providers to process personal data on its behalf (for example, payment processors or fraud detection services), those providers act as Personal Information Processors (PIPs) and are bound by jl37's data processing instructions and by applicable law.
jl37 collects only the personal data that is necessary for the specific purposes described in this Policy. The categories of personal data we collect include:
jl37 collects personal data through the following means:
jl37 processes your personal data only for specified, explicit, and legitimate purposes. The table below summarises our key processing activities, their purposes, and the applicable legal basis under RA 10173:
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account registration & login | Create and manage your jl37 account | Contractual necessity |
| Age & identity verification | Confirm 21+ eligibility; PAGCOR compliance | Legal obligation |
| Payment processing | Process GCash / Maya / bank deposits and withdrawals in PHP | Contractual necessity |
| KYC & AML checks | Prevent fraud, money laundering, and terrorist financing | Legal obligation |
| Game provision | Deliver gaming services and maintain game integrity | Contractual necessity |
| Customer support | Resolve disputes and respond to player queries | Contractual necessity / Legitimate interest |
| Responsible gaming tools | Implement limits, cool-off periods, self-exclusion | Legal obligation / Legitimate interest |
| Security & fraud prevention | Detect and prevent unauthorised access and fraud | Legitimate interest / Legal obligation |
| Marketing communications | Send relevant promotions and offers (with consent only) | Consent |
| Platform improvement | Analyse usage patterns to improve features and UX | Legitimate interest |
| Legal compliance | Comply with regulatory obligations and respond to legal requests | Legal obligation |
Where jl37 relies on consent as the legal basis for processing — particularly for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
jl37 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following circumstances:
jl37 engages third-party service providers to perform functions necessary for the delivery of our services. These include payment processors (GCash/GXI, Maya Financial Technologies, BancNet), identity verification providers, fraud detection services, cloud infrastructure providers, and customer support platform operators. All such providers are bound by contractual data processing agreements that restrict their use of your data to jl37's specified purposes only.
When you play games provided by third-party developers (e.g., Pragmatic Play, PG Soft, JILI, Evolution Gaming), limited technical data — such as session tokens and game result data — may be transmitted to the relevant game server. These providers operate under their own privacy frameworks and are independently certified.
jl37 may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory obligation. jl37 files Suspicious Transaction Reports (STRs) with the AMLC as required under the Anti-Money Laundering Act (AMLA) and its amendments.
In the event of a merger, acquisition, or transfer of all or substantially all of jl37's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via your registered email address.
jl37 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. Key retention periods are:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jl37's data disposal procedures.
jl37 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
jl37 uses cookies and similar tracking technologies on the Platform to enhance functionality, maintain security, and analyse usage patterns. The categories of cookies used include:
You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may limit the functionality available to you on the Platform. Strictly necessary cookies cannot be disabled without impeding core security and account functions.
The jl37 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in compliance with PAGCOR's standards for online casino gaming in the Philippines. jl37 does not knowingly collect or process personal data from individuals under the age of 21.
Age verification is a mandatory step in the jl37 registration and KYC process. Where jl37 identifies or is notified that an account belongs to a person under 21 years of age, the following actions will be taken immediately:
In accordance with the Data Privacy Act of 2012 and its implementing rules, you may exercise the following rights in relation to your personal data held by jl37:
To exercise any of the above rights, please submit a written request to jl37's Data Protection Officer at [email protected] with the subject line "Data Rights Request". jl37 will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.
jl37 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed by service providers located outside the Philippines — for example, cloud infrastructure providers or game server operators that maintain data centres in other jurisdictions.
Where such transfers occur, jl37 ensures that appropriate safeguards are in place to protect your personal data in accordance with the standards required by the Data Privacy Act of 2012. These safeguards may include contractual data transfer agreements that impose data protection obligations equivalent to those applicable under Philippine law.
jl37 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual protections.
The jl37 Platform may contain integrations with or references to third-party services, including payment gateways (GCash, Maya, BancNet) and game providers. These third-party services operate under their own privacy policies and data practices, which are independent of jl37's.
jl37 is not responsible for the privacy practices of third-party services accessible through the Platform. We encourage you to review the privacy policies of any third-party services with which you interact when using the Platform, particularly in relation to payment processing and identity verification.
jl37 does not control how third-party game providers — such as Pragmatic Play, PG Soft, JILI, or Evolution Gaming — process game session data. Each provider is independently certified and subject to its own regulatory obligations.
jl37 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material amendments will be communicated to registered players via email to their registered address and/or a prominent notice on the Platform, at least seven (7) days before the changes take effect.
Minor amendments — including clarifications that do not change the substance of the Policy — may take effect immediately upon publication on the Platform. The "Effective Date" displayed at the top of this page reflects when the current version of the Policy came into force.
Your continued use of the jl37 Platform following the effective date of an amended Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should cease using the Platform and request account closure before the changes take effect.
jl37 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding the processing of your personal data, please contact the DPO through the following channels:
jl37's support and DPO team operates on Philippine Standard Time (PHT, UTC+8) and endeavours to respond to all privacy-related enquiries within twenty-four (24) hours. Formal data rights requests (Section 11) will receive a substantive response within thirty (30) days.
If you are not satisfied with jl37's handling of your personal data or response to a data rights request, you may escalate your complaint to:
Now that you know how jl37 handles your data — openly and within full compliance with the Philippines Data Privacy Act — you can focus on what matters: enjoying the best online casino experience in the Philippines, safely and responsibly.